Fraud Protection

North Valley Bank will not ask you to send personal information to us via unprotected email. An informed consumer is a safe consumer. If you suspect a suspicious email from us, DO NOT RESPOND to it, please call us to verify the information and report it to us.  

If you suspect that you may be the victim of identity theft, we suggest that you contact the fraud departments of each of the three major credit bureaus and request that they place a "Fraud Alert" and a "Victim's Statement" in your credit file. The Alert places creditors on notice that you have been a victim of fraud. The Statement asks creditors not to open additional credit accounts without first contacting you for verification. 

Here are the phone numbers of the three major credit bureaus:

• Equifax (800) 525-6285
• Experian (888) 397-3742
• Trans Union (800) 680-7289

You may wish to contact any financial institutions and creditors where you have accounts and request that they restrict access to your account, change passwords or close the account altogether if there is evidence that the account has been compromised. If so, a Police report may be required to report the crime.

And last but not least, you may wish to contact the Federal Trade Commission (FTC) Identity Theft Hotline at 877-ID-THEFT (438-4338). The FTC puts the information into a secure consumer fraud database and shares it with local, state and federal law enforcement agencies. Check the information on the following website for step-by-step assistance in handling identity theft:  consumer.gov/idtheft.  

FREE ATM WITHDRAWALS!

As our customer, you can now use ATMs at all Colorado 7-Eleven® stores without paying a surcharge. In fact, our customers can use their ATM/Debit cards without paying a surcharge at any ATM with the STAR$f® logo.

The STAR$f® ATM/Debit card can also be used for:

• Convenient coast-to-coast ATM Access
• Purchasing power at retailers nationwide
• Bill payment via the Internet or phone

The STARSf® service is just one way we're making life easier for you. For a list of other STAR$f® ATMs in your area, go to http://STAR.com.

Debit Card Security

Verified By Visa enables you to protect your identity and feel more secure when making Online purchases with your North Valley Bank Debit Card. You can register your card "FREE" at the following website and creating a unique password and a Personal Message to be printed on every Online purchase receipt:

https://secureVBV.concordefs.com/concord/registration/welcome.jsp?partner=472505

Member FDIC