Frequently Asked Questions about NetTeller™ Bill Pay

How much does PowerPay (bill pay) cost?
Its FREE! Save yourself the stamps and envelopes. Most payees can accept electronic payments, so you have control over when your payments are made.

When are the transactions processed and what are the payment types?
There are 2 payment types – CHECK & ELECTRONIC. All payees are checked against our electronic payment database, but if the payee is not in our database a check is mailed the day they are processed. Electronic payments are processed through Princeton eCom twice a day; 1:00 a.m. MST and 11:00 a.m. MST daily.

How are Holidays and weekends handled?
Payments are not generated on Holidays and weekends. If a scheduled bill payment falls on a holiday or weekend, it will be paid on the last working day before.

How long do I have to add, delete or edit a payment?
You can add, edit or delete a payment up to 1:00 a.m. MST for the 1st processing and up to 11:00 a.m. MST for the 2nd processing on the day the payment is scheduled.

How far in advance can a payment be set up?
Currently, a recurring scheduled payment can be set up in advance to any date in the future. A one time payment can be set up to be sent 5 years in the future.

How many payees am I able to set up?
There is no limit to the number of payees you can set up.

Can I edit an existing payee?
The only thing that can be edited on an existing payee is the alias name on the account and the account number. Otherwise you must create a new payee and delete the old one.

Who, if anyone, am I not allowed to pay through PowerPay?
You cannot send an electronic payment to a payee that is not in our electronic database. Payees are not verified for check payments.

How long does it take a payment to reach the payee?
For electronic payments you should allow 3 to 4 business days from submission. But generally electronic payments are received the following business day.

For check payments, we guarantee that the check will be mailed the same day the payment is submitted as long as it is submitted before 11:00 a.m. MST. The difference is that the check will be mailed from Princeton eCom in Houston, TX, saving you the stamp. Since we have no control over the U.S. Postal Service, you should allow 5 to 7 business days for a check payment to reach the payee.

What is the maximum payment amount?
Electronic payments are verified against account balances prior to processing. Check payments will be presented for payment against your account like any other check; therefore you are only limited by the amount of funds in your account. (Note: Check payments made through PowerPay (Bill Pay) are subject to non-sufficient funds fees just as any other check you write on your account if the funds are not available when the check is presented for payment)

Can I place a stop payment on bill pay checks?
Yes, on check payments only. After the check is printed and mailed by Princeton eCom, the payment history will show the check number for that payment. The stop payment would be added in the same manner as for any other check written on your account.

Can an electronic payment be deleted once I have submitted it?
No. Princeton eCom does not delete electronic payments. Once the payment is submitted, it will be processed as agreed. It will then be up to you to contact the payee for a refund or in the case of a dispute, contact the bank to submit a claim through Princeton eCom.

When do the funds for payments come out of my account?
Electronic payments are debited from your account on the effective processing date you choose when you set up the payment. If it is submitted after 11:00 a.m. MST it will be debited from your account the next business day.

Check payment funds are debited from your account when the check clears your account.

Are checks drawn against my account mailed to the payee?
Yes. All payments are checked against our electronic payee database. If the payee is not on our database, a check is issued and mailed to the payee. The signature line on the check is usually printed as “Signature on File” or “As Authorized by Accountholder”.

What happens if I don’t have sufficient funds for a payment?
Check payments are presented to the bank for payment just as any other check written on your account and are subject to the same rules and fees if your account has insufficient funds when it is presented.

Electronic payments are verified when submitted. If sufficient funds are available, your account is debited upon submission of the payment. If the funds are not available at the 1:00 a.m. processing time, Princeton eCom will try again during the 11:00 a.m. processing time. You will receive a message after processing informing you that the payment could not be processed due to insufficient funds. The payment will continue to be attempted until either the account has sufficient funds or you delete the payment.

How long will payment history be viewable online?
Payment history for active and deleted payees is retained and viewable indefinitely.

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